Frequently Asked Questions

How do I use my bottle?

Studies have shown that the change to the water molecules made by gemstones happens in around seven minutes. Fill your bottle with whatever water you choose to drink, leave it in the bottle for approximately ten minutes and then enjoy!

If you are using a glass bottle, be sure that the crystal insert is screwed into the base and that the base disc has its silicon washer securely in place around it, then tightly screw the bottom lid on before filling with water.

Remember to give your bottle a gentle warm, soapy water clean out from time to time to keep it fresh.

The gemstones don’t touch the water – how does it work?

The energy from the gemstones charges the water regardless of the barrier. This has long been a tradition of gemstone water as certain stones are toxic to put directly into your drinking water.

Gemstones have the amazing property that they absorb energy from light, heat and pressure and convert it into electric energy – each emitting a unique frequency. This is why quartz is used in watches, mobile phones, radar equipment etc.

It is this frequency that affects the water and, just as putting ice all around a glass of water (heat energy) rather than in the water itself will still cool it, or shining a torch through a glass (light energy) will still light up the water, so putting gemstones around your water will still energise it.

Can I swap the gemstones or put my own in?

Tritan Bottle: The gemstones are sealed in a splash of spring water in the chamber and are not exchangeable. We offer twelve different gemstone combinations for you to choose from.

Glass Bottle: You cannot use your own gemstones, but you can unscrew the cap at the base of the bottles, unclip the the gem chamber and replace it with a different one. The gem chambers for glass bottles can be bought individually.

How do I clean my bottle?

The gemstones need no specific cleaning or care. (Individual users may choose to charge the stones according to one of many traditions such as reiki, burning sage or moonlight)

The Tritan bottle can be hand washed with warm soapy water and well-rinsed. The glass bottle itself can go into a dishwater, but we still recommend hand washing the gem chamber.

Shipping and delivery details:

All orders are despatched by the first working day (Mon – Fri) after they are placed, (unless there is a notice up on the website indicating a delay) and you will receive a confirmation e-mail at that time.

For all orders within the UK we use Royal Mail 48 and so delivery will take two to three working days. Shipping to the rest of Europe is at International shipping fees (cost will be calculated on the check-out page) and take seven to ten working days.

We can ship to other international countries, but shipping costs will be calculated at courier rates and may be expensive. If you contact us on our contact page, we can sometimes advise you of a local stockist in your country.

Are the gemstones real or synthetic?

All of our gemstones are genuine, A-grade natural stones and ethically sourced from sites all over the world. The company we use to source our crystals undergoes an annual audit by the Ethical Trading Initiative.

Can you recommend a bottle for me?

We’re afraid not. All of the information on bewater’s products and the practice of making and using gem water that we supply is information we have found in books and articles that inspire us. None of the theories or practices originate with us and we never present them as medical advice. Use our products for inspiration, hydration and joy – for all other conditions: please call your healthcare professional!

Returns and refunds:

Should you wish to return your bottle for an exchange or a refund please contact us on and we will arrange for that. Please be aware that refunds are only processed once the returned item has been received and can take an additional 3 to 5 days to process and appear in your account.

If there is any damage to your item or delay to the delivery, please also reach out to us as we will always assist to sort out any issues you may have.