Hello Jude! Sorry to tell you the experiece hasn’t been good.. but I ordered the bottle you see here on the sales receipt but I got the wrong one. I messaged customer service who asks me to post it back organising the pick up myself to then send a receipt and expense it back (never ever got asked to handle the logistics when a company made a mistake) Then your Instagram account told me to ignore the customer service instructions and just wait for a replacement and get the right bottle but I asked them a couple of questions and they didn’t come back to me and I still haven’t received anything.... Can you please help? I really liked your product and company but I’m growing in disappointment every day... Sorry to bring you the bad news but this has been quite badly handled Have a good evening and take care!
Bottle arrived cracked at the bottom where the crystal insert is connected. This is the second bottle I’ve bought from this range and both have had the same problem. I would try the glass bottle in the future, I’ve lost all confidence in the plastic ones, clearly a design fault! ☹️
I have bought this bottle as a Christmas gift for my friend. It looks stunning and I’m sure she will love it.
I received my bottle and beautiful crystal. I've been using it for a couple of days.. but now it seems to have a crack in the bottom. I'm totally gutted .
Beautiful bottle! This is for my daughter Christmas present so I can not say any more about this!
I love this bottle it encourages me to drink more and feel so calm using it.
Omg. It’s absolutely fantastic. Well made. I’ve brought this as a present and I’m sure she will love it as much as I do. Well done Bewater A big thumbs up from me
This is my second bottle I now have a glass and travel bottle and love both thanks x
I loved it but it mysteriously cracked and leaked water all over my desk (I suspect foul play). I’ve ordered a glass one
I was really pleased when I first received my bottle, however after only a couple of uses a crack developed in the bottom meaning I can’t use it. I have sent an email, Facebook and Instagram messages and haven’t had a reply. I would like either a new bottle or a refund.
I have bought the bottle as a gift for my daughter in law very happy with the service and bottle
Great service quick efficient great product and packaging highly recommend and will be buying again from you